elang won Privacy Policy
This page describes what data we collect when you use elang won, how we protect it, and how we keep your information private. We collect personal information—such as your email, government-issued ID, proof of address, and payment details—to verify your account, process deposits and withdrawals, and comply with applicable regulations. Our servers may sit outside your jurisdiction; we apply standard encryption and access controls to protect your data from unauthorized use.
We do not sell your personal information to third parties. We may share data with payment processors, identity-verification services, and compliance authorities where required by law. We retain your data for as long as your account remains active and for the periods required by applicable regulations after account closure.
If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team via in-app chat or email.
What Data We Collect on elang won
When you open an account on elang won, we collect your email address, full name, date of birth, government-issued ID number (KTP, passport, or driver's license), and proof of residence (utility bill or bank statement). During account verification, we may collect additional information to confirm your identity and address. This data is necessary to comply with KYC (Know Your Customer) regulations and to prevent fraud.
We also collect payment information when you deposit. E-wallet transfers (DANA, e-wallet, mobile banking, local payment, online payment) are processed through payment providers' secure gateways; we do not store your wallet credentials on our servers. Bank transfers via e-wallet or virtual accounts (mobile banking, local payment, online payment, e-wallet) generate unique account codes linked to your elang won account; we retain the account reference but do not store your full bank account number. We log transaction dates, amounts, and status.
How we use your information on elang won
We use your personal data for the following purposes: verifying your identity and address during account setup; processing deposits and withdrawals; detecting and preventing fraud; responding to customer support inquiries; complying with legal and regulatory obligations; and contacting you about your account or service updates. We do not use your data for marketing unless you have opted in to receive promotional communications.
Our elang won platform tracks your account activity—login times, bets placed, deposits, withdrawals, and payouts—to maintain account records and detect unusual patterns. This activity log is stored on our servers and is accessible to you via your account history. We use this information to investigate disputes, comply with regulatory requests, and improve platform security.
Third-party processors and data sharing
We work with third-party service providers to operate our elang won platform. These include payment processors (to handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity-verification services (to confirm your KYC documents), and cloud infrastructure providers (to host our servers). We only share the data these providers need to perform their services. We do not sell or rent your information to marketing companies or data brokers.
We may disclose your personal data if required by law, court order, or regulatory authority. We also may disclose information if we detect unlawful activity, fraud, or violation of our terms. In such cases, we comply with disclosure requests from relevant authorities in Jakarta, Surabaya, Bandung, Medan, and Semarang, as well as national regulators.
Cross-border data transfer
Our servers may be located outside Indonesia. By using elang won, you consent to your data being transferred to, stored in, and processed in jurisdictions where our infrastructure is hosted. We apply industry-standard encryption and access controls regardless of server location.
Your Privacy Rights and Data Protection on elang won
We protect your personal data using encryption (SSL/TLS for data in transit, AES-256 for data at rest), secure authentication (multi-factor options available), and access controls (only authorized staff can access sensitive data). We conduct regular security audits and respond to suspected breaches by notifying affected users and relevant authorities as required by law.
You have the right to access, update, or delete your personal data on elang won. You can view and edit most account information via your account settings. To request deletion of your data, contact our support team via email with your account details and a clear deletion request. We will respond within 30 days. Note that we may retain some data longer if required by law (such as transaction records for regulatory compliance).
Cookies and tracking on our elang won platform
We use cookies and similar technologies to remember your login session, store your account preferences, and analyze platform performance. Our elang won platform uses both session cookies (deleted when you log out) and persistent cookies (stored on your device for future visits). We do not use cookies to track you across unrelated websites. You can disable cookies in your browser settings, but some platform features may not function correctly without them.
We use analytics services to understand how users interact with elang won—such as which pages you visit, how long you stay on each page, and which features you use. This information helps us improve platform usability and identify technical issues. We do not link analytics data to your personal identity; it remains aggregated and anonymized.
Data retention and account closure on elang won
We retain your personal data for as long as your account is active. If you close your account, we retain your data for the periods required by applicable law (typically 5–7 years for financial records) to comply with regulatory requests, resolve disputes, and prevent fraud. After the required retention period expires, we securely delete your data.
If you request account deletion, we will anonymize or delete your data subject to legal retention requirements. Transaction records may be retained in aggregated, non-identifiable form for statistical and compliance purposes.
Your rights
- Access your personal data anytime
- Update or correct your information
- Request deletion (subject to legal holds)
What we don't do
- Sell your data to third parties
- Market to you without your consent
- Share payment details with unvetted vendors
Contact us about privacy on elang won
If you have questions about how we handle your data, wish to exercise a privacy right, or suspect a data breach, contact our support team. We maintain a multilingual support team that responds to privacy inquiries within 24 hours on business days. You can reach us via in-app chat (during business hours) or email. During major holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, our team remains available for urgent privacy and security concerns.
We update this privacy policy periodically to reflect changes in our practices, technology, or applicable law. Changes become effective when posted on our website. We encourage you to review this policy regularly. Continued use of your elang won account after changes are posted constitutes acceptance of the updated policy. If you have concerns about a policy change, contact us before continuing to use the platform.